TerraBlock Version 4 Upgrade Instructions


Review TerraBlock Version 4 Requirements Before Downloading
The 4.0 release of Facilis TerraBlock includes the Facilis Shared File System (Shared FS) for Windows. Version 4.0 can be installed without a Shared FS license. To enable Shared FS, see the following requirements. If only installing version 4.0, go directly to "Request a License".

Requirements prior to enabling Facilis Shared File System:
The Shared FS requires specific hardware and memory upgrades to function in any server shipped prior to 06/09.

1. Server 4Gbit or 8Gbit loopback. This can be accomplished through

  • A dual-port connection from the TerraBlock server to an 8Gbit fibre switch.
  • A dual-port 4Gbit or 8Gbit fibre card in the TerraBlock server with both ports available.
2. 4GB RAM installed in 24EX, 12D and 24D TerraBlock servers. When 4.0 and Shared File System license is requested, a 2GB RAM upgrade will be shipped to you free of charge on your UPS or FedEx account number.

3. A Shared File System License.

  • New systems purchased after January 1st, 2010 will have the option of adding an unlimited-term Shared FS license at time of purchase, or at any time after purchase.
  • For systems purchased between June 1st 2009 and December 31st, 2009, an unlimited-term license will be generated upon request at no cost and at any time while covered by a support contract.
  • For systems purchased prior to June 1st 2009, an unlimited-term add-on license may be purchased at any time while covered by a support contract.
Request a License
To request a license, or to find out if your TerraBlock is covered under a curent support contract, send an Email to license@facilis.com. Include:
  • Your TerraBlock serial number (a silver or black tag on the back or side of the unit)
  • Your company name and contact information
  • The "TBLicenseData" file in C:/Program Files/Facilis/TerraBlock as an attachment
  • The completed Version4Form as an attachment (Shared FS license only). See below for link
If you have a current contract, you will receive a new license file for version 4.0 software. Please allow up to 24 hours to recieve your license file for requests sent during weekday business hours. License requests for Shared FS will be reviewed and the sender will be contacted by Facilis Sales.

 Do not upgrade without obtaining a license file or without the proper upgrades and hardware requirements. If you have more than one TerraBlock unit, you must upgrade all units to 4.0. A mix of TerraBlock software versions is not allowed on the same network. It is not required that all servers in a network have a license for Facilis Shared File System. Any server not licensed will allow only Single-user Write functionality.

Download Form
If requesting a Shared FS license, download the form below. Attach to your license request Email when complete.

Version4Form.doc - For opening in Microsoft Word compatible applicaitons.
Version4Form.rtf - For opening as text-only.

Download Software
Go to the 4.0 Download Center and sign up or use a current account to access the latest builds of TerraBlock version 4.0. Be sure that the Email address used on the account is the best way to contact you with any technical bulletins or release notices.

Let Us Know
Enjoy the 4.0 release and the Facilis Shared File System. Contact support@facilis.com if any problems arise.

 

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